Given the ever-declining response rates from e-mail marketing
initiatives, e-mail list management is a top priority for
retailers. Consumers who opt-in to receive e-mail from a retailer
will hold that brand personally responsible for how it uses e-mail.
When they unsubscribe, they expect to do it once. Having a central
system for list management simplifies the process, ensuring
unsubscribe requests take effect system-wide. Further, a
centralized list management system can help ensure compliance with
CAN-SPAM and reduce SPAM scores by improving the quality of the
messages.
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